Business Process Automation
Our Business Process Automation (BPA) services digitize and orchestrate everyday work across teams — reducing manual effort, errors, and cycle times.
Using platforms like Microsoft Power Automate and IBM Watson Assistant, we design secure, scalable automations and conversational experiences that integrate with your core systems, freeing your people to focus on higher-value tasks.
SOLUTION OFFERINGS
Bespoke Workflow Automation
design, orchestrate, and automate cross-team processes end-to-end
We build secure, scalable automations that digitize approvals, handoffs, and data entry across functions like HR, Finance, IT, and Operations.
Using platforms such as Microsoft Power Automate (and Logic Apps) with API/webhook integrations, we turn manual, email-driven processes into repeatable, trackable flows with human-in-the-loop controls, SLAs, and full audit trails.
Process Discovery & Design
Map AS-IS and define TO-BE flows with roles, SLAs, and exception paths.
Standardize inputs/outputs (forms, data schemas) to reduce ambiguity.
Prioritize quick wins with clear ROI and compliance impact.
RPA & Legacy Bridging
Unattended/attended bots for UI tasks where APIs don’t exist.
Error handling & idempotency to avoid duplicates and stuck jobs.
Credential vaulting and least-privilege access to legacy apps.
Automation Build (Power Automate/Logic Apps)
Trigger-based flows for requests, approvals, and notifications.
Human-in-the-loop steps (multi-level approvals, reassignment, escalations).
Reusable components (connectors, templates) for faster rollout.
Governance, Security & Compliance
Role-based access & approvals, with segregation of duties.
DLP policies and audit trails for every change and execution.
Versioning & change control for safe, reversible updates.
System Integration
Connect core systems (M365, SharePoint, Teams, SAP/ERP, CRM, ServiceNow).
API/webhook orchestration with data validation and retries.
Data mapping & enrichment to keep records consistent across apps.
Monitoring, Analytics & Improvement
Dashboards for cycle time, throughput, and backlog by stage/owner.
SLO alerts and anomaly detection to fix bottlenecks early.
Continuous tuning via A/B changes and post-implementation reviews.
KEY BENEFITS
Turn slow handoffs into straight-through, auditable flows.
Shorter cycle times
by removing manual steps and automating approvals.
Fewer errors and rework
through standardized inputs, validations, and exception handling.
Greater visibility and control
with real-time dashboards, SLAs, and audit-ready trails.
Lower operating costs
via reusable components, RPA for non-API tasks, and right-sized automation.
SOLUTION OFFERINGS
AI-Powered Conversational Bots
deploy intelligent assistants for round-the-clock support and streamlined operations
We design, build, and operate chatbots and virtual assistants that handle FAQs, guided workflows, and system actions across web, mobile, and collaboration channels.
Using platforms like IBM Watson Assistant and Microsoft tools, we combine robust NLU with secure integrations so customers and employees get instant, accurate help—while complex cases hand off smoothly to humans.
Identify high-impact intents (support, HR, IT, sales) and define success metrics.
Craft dialog flows and guardrails with tone, fallbacks, and escalation paths.
Use-Case Discovery & Conversation Design
Human Handoff & Case Management
Live-agent transfer with context (transcript, sentiment, user profile).
Auto-create tickets and track SLAs through resolution.
NLU & Knowledge Orchestration
Train intents/entities with continuous improvement from real transcripts.
Retrieval-Augmented answers (RAG) to ground responses on trusted content.
Quality, Safety & Compliance
Policy filters and PII redaction to protect users and data.
Versioning, approvals, and audit logs for regulated environments.
Channel & Systems Integration
Omnichannel delivery (web widget, WhatsApp, Teams, Slack).
Secure actions via APIs (ticketing, CRM, ERP) with role-based access.
Channels & Embedding
Dashboards for containment, CSAT, and deflection by intent/channel.
A/B tuning and utterance mining to raise accuracy over time.
KEY BENEFITS
Deliver instant, accurate help—escalating smartly when humans are needed.
Faster response times
by answering routine queries immediately, 24×7.
Higher containment & deflection
through trained intents and grounded knowledge retrieval
Improved user satisfaction
via clear flows, channel choice, and seamless human handoff.
Lower service costs
by automating repetitive requests and integrating system actions.
SOLUTION OFFERINGS
Business Process Monitoring & Observability
track process health, surface bottlenecks, and act before impact
We instrument business workflows end-to-end to make work visible and measurable.
By capturing events, modeling SLAs/KPIs, and correlating signals across systems, JCO delivers real-time dashboards, actionable alerts, and drill-downs that help teams spot issues early, resolve faster, and continuously improve.
Process Instrumentation & Event Capture
Collect events at each step (requests, approvals, handoffs) from apps, APIs, and logs.
Normalize and enrich data with IDs and timestamps for reliable tracking.
Apply PII-safe logging & retention aligned to policy.
Alerts & Anomaly Detection
Threshold- and pattern-based alerts for missed SLAs or unusual spikes.
Proactive notifications to channels (email/Teams/Slack) with resolution tips.
Auto-create tickets with playbooks for faster remediation.
KPI & SLA Modeling
Define cycle time, throughput, backlog, and SLA targets per workflow.
Segment by owner, team, region, or priority to reveal hidden variance.
Establish baselines and benchmarks to track improvement.
Root-Cause & Traceability
Correlate signals across systems to pinpoint failing steps or integrations.
Full audit trail of changes, approvals, and decisions for each case.
Dependency graphs to map upstream/downstream impact.
Dashboards & Journey Maps
Visualize flow with stage-level metrics and drill into cases and owners.
Journey maps and heatmaps highlight bottlenecks and rework loops.
Role-based views & filters for teams, regions, or products. reproducibility.
Continuous Improvement Loop
Post-incident reviews and A/B changes to validate fixes.
Scorecards to track improvements in time-to-resolve and compliance.
Quantify ROI from reduced cycle time, rework, and escalations.
KEY BENEFITS
See issues sooner, fix faster, and keep every process compliant and on track.
End-to-end visibility
with real-time dashboards, journey maps, and case drill-downs.
Faster resolution
through proactive alerts, guided diagnostics, and clear ownership.
Stronger compliance
via SLA tracking, policy guardrails, and audit-ready histories.
Higher efficiency
as cycle times drop, throughput rises, and rework is reduced.